The Fire Fighters Charity supports thousands of beneficiaries a year through a broad range of services. Here we outline the principles behind our services, as well as the services themselves.

Services Access Line 0800 3898820

The fundamentals: Our relationship with you

  • The support we offer is short term and will be focused on addressing your needs.
  • All input is aimed towards individuals being able to manage their condition or situation effectively at home.
  • This reablement approach is interdisciplinary, with Physiotherapists, exercise therapists and psychological therapists all involved in programme delivery.
  • You will always be directed to the most appropriate service to meet your needs
  • Charity services are only designed to meet certain health and social care needs, in some cases the Charity’s services may not be appropriate or suitable in meeting your needs. Exclusion criteria also apply.

Rehabilitation programmes tailored to individual need

Our services: Rehabilitation

Personalised to meet your needs, professional, comprehensive and empowering, our residential programme offers an integrated approach to rehabilitation. Through support and guidance from our dedicated team, our aim is to provide you with tools to self-manage your condition at home.

Our rehabilitation programme aims to support individuals with both physical and psychological needs. 

Find out what you can expect on the programme

Health and Wellbeing programme

Health and Wellbeing programme

Our services: Health and Wellbeing

This new service is aimed at individuals with lifestyle associated and long term conditions Eg. Diabetes; heart disease; arthritis; general effects of ageing; planned orthopaedic surgery for wear and tear.  It incorporates appropriate levels of supervised activity, along with advice and education on important areas often experienced by people with long term conditions.

This programme also aims to support individuals with both physical and psychological needs.

For more information and to find out if the Health and Wellbeing programme is right for you, please contact the Customer Care Team.

Our services: Nursing

Nursing support is offered at Jubilee House for those with nursing or personal care needs.  The nursing  team offer 24 hour support to those beneficiaries with neurological, degenerative, musculoskeletal conditions and other conditions.

The team are dedicated to providing a high quality individualised care, whilst re-enabling individuals to achieve optimum rehabilitation potential or improving on or stabilising quality of life.
The service provides a friendly, caring and trusting environment where clients become empowered to be proactive in their rehabilitation need.

The nursing service has been rated as ‘Good’ overall by the Care Quality Commission (CQC)

Video: Find out more about our nursing team

Our services: Recuperation


Recuperation when it’s needed

During the course of our lifetime many of us will experience an unforeseen life changing event. These events can often be traumatic and it is during times such as these that The Fire Fighters Charity recognises the benefit of recuperation.

Click the link below to download a PDF – taken from the October 2016 issue of Shout! – which further explains the Charity’s recuperation facilities, what is offered and to whom.

Download ‘Recuperation Explained’ PDF

Our services: Advice Information and Support Service

Our Advice, Information and Support Service supports individuals in the community covering areas such as social care, advocacy, financial support, home adaptations and equipment provision, bereavement support. Working closely with our Registered Home Visitors our team of Community Case Workers and volunteers will handle cases on a national basis, allowing for a cost effective, efficient and timely response to meeting beneficiary need.

If you require the support of the AIASS you will be referred to it by the Customer Care Team. Please therefore always contact Customer Care in the first instance as the team is trained to ensure you are directed to the most appropriate service for your needs.


Child and Family Programme

Our services: Child and Family Programme

Alongside our traditional rehabilitation, recuperation and support services, we also offer a 5-day break for families with one or more children with special care needs. that incorporates some activities for the whole family to enjoy.

Having a child with care needs can put a great deal of strain on a family, and our breaks give parents and siblings the chance to spend quality time together in a safe and welcoming environment.

Real life story: The Cunnea Family

Our services: Seniors Community Health and Wellbeing Pilot Programme

Seniors Community Health and Wellbeing Pilot Programme

We are piloting a community–based, health and wellbeing programme for retired beneficiaries in the South West. We are looking for participants who are interested in learning how small changes to their lifestyle can have a positive effect on their physical and emotional.

The aim of our programme is to give you support and information that will help you to maintain or improve your lifestyle during the ageing process and to connect with the Fire and Rescue Service community and us.

Find out more about the programme

Our services: Special Projects – Spinal Cord Injury Week

In October 2017 we held our first specialist Spinal Cord Injury Week at Jubilee House for those with varying spinal cord injuries and conditions.

Alongside our own clinical team, external professionals visited the centre during the week and brought with them some invaluable expertise and equipment to discuss and explore some of the key challenges those living with spinal cord injuries face. Topics throughout the week covered nutrition, pressure care, bladder and bowel care management, psychological support and exercise and wellbeing.

The week was also an opportunity for beneficiaries to benefit from peer support, meeting others with spinal cord injuries, sharing experiences and working side by side to help each other throughout the programme of activities.

Video: Find out more about Spinal Cord Injury Week