We are still open for business during the coronavirus (COVID-19) pandemic. Although our services are being provided differently, everything we are doing will continue to be delivered with the professionalism and quality our beneficiaries expect from us. Our ethos has not changed: we continue to provide tailored support in a way that best suits you when you need it.

The 0800 389 8820 access line is taking calls. Callers will speak with a practitioner who will be able to offer advice and support from the following services:

For those seeking mental health support

– Access to the Big White Wall or the SHOUT helpline for those in crisis. We will, where appropriate signpost to other organisations for support.
– Launched by the Royal Foundation, Our Frontline offers round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health.
Regularly updated advice and information via our website, including articles, interviews and multimedia content offering support with issues such as anxiety and stress during periods of social isolation and distancing.

For those seeking physical health support

– A telephone or remote consultation, advice and exercise prescription via digital exercise programme
Regularly updated advice and information via our website, including articles, interviews and multimedia content offering support with issues such as maintaining your physical fitness during periods of social isolation and distancing.
We have been working with Orcha, the World’s leading health app evaluation and advisor organisation, to provide our beneficiaries with access to a library of reviewed and evaluated health and wellbeing apps.

For those seeking welfare support

Contact with a welfare case worker, appropriate assessment and solution development
Regularly updated advice and information via our website, including articles, interviews and multimedia content, including a reference library for relevant online information regarding coronavirus and its implications, from our recommended and trusted sources.

For those seeking social contact

– Referral to the Communities Development Lead who is establishing a contact support system

You can find links to more self-help articles and Charity resources below.

This information was correct as of 27 March.

Mental health

Here's how we can help if you are concerned about your mental health during the crisis.

Physical health

It's important to look after your physical health during these times.

Social wellbeing

Information and advice on issues that can cause us anxiety in our lives, beyond the virus.