Due to an error during the migration of our Direct Debit system we have inadvertently taken the 8 June Direct Debit payments twice. To rectify this we will be refunding the duplicated payments direct to bank accounts via a Bacs payment on 11 June 2018.

We would like to sincerely apologise for the error and any problems this may have caused and would like to assure you that providing excellent customer service remains our highest priority. If your account has incurred charges as a direct result of our error, please send us the necessary details (for example a copy of your Bank or Building Society statement) so that we can reimburse you.

If your direct debit is for our Lottery you will have seen one direct debit with the reference FIRE FIGHTERS CHAR and a second with the reference FIRE FIGHTERS LOTT we will revert to FIRE FIGHTERS CHAR from next month.

Should you have any further concerns regarding this matter, please contact us via the details below:

Email: regulargiving@firefighterscharity.org.uk

Phone: 01256 366566

The Fire Fighters Charity
Level 6, Belvedere
Basing View
RG21 4HG