Coronavirus Support Hub

We are still open for business during the coronavirus (COVID-19) pandemic. Here's all you need to know about our services, as well as all the relevant coronavirus advice and information from our trusted sources.

Get Support

We're still open for business

Although our services are being provided differently, everything we are doing continues to be delivered with the professionalism and quality our beneficiaries expect from us. Our ethos has not changed: we provide tailored support in a way that best suits you when you need it. Our 0800 389 8820 Support Line is still taking calls, where you will speak with a practitioner who'll be able to offer advice and support. Or you can make an enquiry online and a member of the team will get back to you.

Call our Support Line on 0800 389 8820

Wellbeing resources

Whether you're a key worker still working on the front line or you're staying at home, we know many members of our community are worried about the virus and its implications on their mental health, physical health and social wellbeing. So we've pulled together some resources to help you keep up to date with the latest advice, both from our Charity and trusted experts.

Share your story with the Charity

Are you a key worker who has been supported by the Charity? We'd like to hear from you. Share your story and tell us how you're still able to be helping others, thanks to the help you received yourself.

Tell us your story and help us be there for others

Latest virus information

Make sure you're up-to-date with the latest information relating to the COVID-19 pandemic, from Charity services to the current government guidelines.

The family corner

We know for many of our community, your role as key workers is having an especially difficult impact on your family life during the coronavirus. So we've created a place for you to find useful resources to support your families as well as some activities to enjoy. Because the fire family all stands together through the virus and beyond. Visit our family corner

Could we support you?

The following people are all eligible for help from The Fire Fighters Charity (qualifying criteria applies)

• Fire services personnel (wholetime, retained, uniformed, control or support)
• Former fire personnel with five years’ service (or two if you were made redundant)
• Medically retired fire personnel (no qualifying length of service required)
• Works firefighters or former works firefighters with five years’ service
• Those who manage or assist a Fire Services Youth Scheme
• Fire services chaplains or faith leaders
• Eligible dependants of any of the above
• Fire services volunteers

If one of these applies to you or your loved one, you are a beneficiary of the Charity.

Enquire about seeking support today.

We need your help

With the necessary limitations in place due to the coronavirus outbreak, we estimate that over the coming months we may only raise around 50% of the usual income we require to operate our services. However, the need for our services won’t decline. We know that members of the fire services community will need our support over this time, perhaps more than ever. We are therefore doing all we can to mitigate the impact of this fundraising shortfall, but we need your help to do so. If you can, please consider donating to us.

Rise to the Fire Family Challenge

We're throwing down the gauntlet. Set aside the disappointment of postponed fundraisers, test the lockdown limits of your personal space and come together as a fire family to support the thousands of fire service key workers on the coronavirus front line today. Join our Fire Family Challenge today. Constrained only by the limits of your imagination (and government guidelines), all we ask is that you take on a challenge in support of the UK’s fire services family. What you do, who you do it with and how you raise the money is entirely up to you. Take on the Fire Family Challenge

Thank you NHS, we salute you

A huge thank you to everyone at the NHS for all that you are doing, from everyone at The Fire Fighters Charity. We're staying home for you and all our front line key workers. #ClapForNHS #ClapForOurCarers #WeStandWithYou #StayHomeSaveLives