Our Support Line will close at midday on Friday 24 December and will reopen at 9am on Tuesday 4 January 2022.

During this time, if you would like to make an enquiry regarding our recuperation, physical health or non-emergency mental health support, you can either register for MyFFC and visit the ‘Access Support’ tab where you can make an enquiry (and we’ll get back to you from 4 January), complete an enquiry online (which will also be answered in January), or you can wait until we re-open to call our Support Line on 0800 389 8820.

Our Assessment Practitioners will be available on our Support Line (0800 389 8820) between the hours of 10am -3pm on the 29th, 30th and 31st December for any urgent Social and Welfare issues.

Please be aware, however, that our new health and wellbeing app, MyFFC, will remain open throughout. While any requests for support will be dealt with once we open again in January, as stated above, the app is open for you to join groups, chat to other members and share experiences. Register here and join the online community.

Christmas can be a difficult time and if you are experiencing thoughts of suicide, please call 999 or go straight to your local A&E department. You can call the Samaritans for free on 116 123 to talk to someone. You can also email them at Jo@samaritans.org, if you require a response within 24 hours or www.samaritans.org, if your query is non urgent. Alternatively call 111 who can put you in touch with local mental health services in your area.

If you are in crisis

If you are in a crisis situation, you feel suicidal or have harmed yourself in any way, please know you need urgent medical help. Call 999 for an ambulance, go straight to A&E (if it’s safe to do so) or call your local crisis team. Mental health emergencies are serious. You are not wasting anyone’s time. So if you’re in crisis or you’re worried about someone who is, here is some useful information for what to do:

Find more about getting help in a crisis here.

Other sources of support

The Samaritans
Available round the clock, every single day of the year, for anyone who is struggling to cope. You can call Samaritans for free from any phone on 116 123, email them at jo@samaritans.org or visit their website to find details of your nearest branch.

Sapper Support
A registered charity providing mental health support to military veterans and emergency services staff a 24-hour helpline. Call 0800 040 7873 or 0800 040 7783, text 07860 018 733 or visit their website.

Text Bluelight to 85258 for 24/7 support from Shout, a dedicated text service for members of the Emergency Service community. You can find more information via their website.

Refuge for Women and Children against domestic violence
Run in partnership with Women’s Aid and Refuge, there is a free 24-hour national domestic violence helpline for those facing violence or abuse. Support can be accessed by calling 0808 2000 247 or visiting their website.

Lifelines Scotland

Designed to promote resilience and wellbeing among Scotland’s emergency responders, Lifelines Scotland offers advice and information to support emotional and psychological wellbeing, as well as information on where you can access help if you need it. Visit their website for more information.


If you’re struggling with your mental health, you can also have a live webchat with the Campaign Against Living Miserably (CALM) or phone between 5pm and midnight on 0800 585858.

Blue Light Together

Blue Light Together brings key information and support around mental health into one place, specifically for people working and volunteering in emergency services, as well as their friends and family. Visit the website.

On behalf of all our staff and volunteers may we wish you a happy Christmas and all the best wishes for the New Year.

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