Our support services will temporarily close at 5pm on Friday 23 December and will reopen at 9am on Tuesday 3 January 2023.

During this time, if you would like to make an enquiry regarding health and wellbeing support, you can either complete an enquiry online (and we’ll get back to you from 3 January), register for MyFFC and visit the ‘Access Support’ tab where you can make an enquiry (which will also be answered in January), or you can wait until we re-open to call our Support Line on 0800 389 8820.

Please be aware, however, that our health and wellbeing app, MyFFC, will remain open throughout. While any requests for support will be dealt with once we open again in January, as stated above, the app is open for you to join groups, chat to other members and share experiences. Register here and join the online community.

Christmas can be a difficult time and if you are experiencing thoughts of suicide, please call 999 or go straight to your local A&E department. You can call the Samaritans for free on 116 123 to talk to someone. You can also email them at Jo@samaritans.org, if you require a response within 24 hours or www.samaritans.org, if your query is non urgent. Alternatively call 111 who can put you in touch with local mental health services in your area.

If you are in crisis

If you are in a crisis situation, you feel suicidal or have harmed yourself in any way, please know you need urgent medical help. Call 999 for an ambulance, go straight to A&E (if it’s safe to do so) or call your local crisis team. Mental health emergencies are serious. You are not wasting anyone’s time. So if you’re in crisis or you’re worried about someone who is, here is some useful information for what to do:

Find more about getting help in a crisis here.

Other sources of support

The Samaritans
Available round the clock, every single day of the year, for anyone who is struggling to cope. You can call Samaritans for free from any phone on 116 123, email them at jo@samaritans.org or visit their website to find details of your nearest branch.

Text Bluelight to 85258 for 24/7 support from Shout, a dedicated text service for members of the Emergency Service community. You can find more information via their website.

Refuge for Women and Children against domestic violence
Run in partnership with Women’s Aid and Refuge, there is a free 24-hour national domestic violence helpline for those facing violence or abuse. Support can be accessed by calling 0808 2000 247 or visiting their website.

Lifelines Scotland

Designed to promote resilience and wellbeing among Scotland’s emergency responders, Lifelines Scotland offers advice and information to support emotional and psychological wellbeing, as well as information on where you can access help if you need it. Visit their website for more information.


If you’re struggling with your mental health, you can also have a live webchat with the Campaign Against Living Miserably (CALM) or phone between 5pm and midnight on 0800 585858.

Blue Light Together

Blue Light Together brings key information and support around mental health into one place, specifically for people working and volunteering in emergency services, as well as their friends and family. Visit the website.


We’ve teamed up with PayPlan, one of the UK’s largest free debt advice providers, to bring you a wealth of resources around managing your finances – with everything from an online calculator you can use to work out if you’re eligible for welfare support, through to a budget planner, tips and advice articles available.

On behalf of all our staff and volunteers may we wish you a happy Christmas and all the best wishes for the New Year.

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