If your preferred contact method is by phone, you will receive a call back from one of the Assessment Practitioner team as soon as possible. Our opening hours are Mon – Fri 0900 – 1700, and they will be calling from a number with the area code 01256 or 01768.

If we are unable to reach you by phone or email is your preference, we will email you from services@firefighterscharity.org.uk. Please add this to your trusted list to ensure our emails are not marked as spam.

If you are in Crisis:

If you need support urgently or outside of our working hours, please don’t hesitate to contact:

  • Samaritans: Call for FREE on 116123 for 24/7 support or email jo@samaritans.org.uk
  • Shout: Text Bluelight to 85258 for 24/7 support from Shout, a dedicated text service for members of the emergency service community.
  • Refuge: Call 0808 2000 247 for 24/7 support for women and children experiencing domestic abuse.

Find out more about getting help in a crisis here.


Learn more about the people we've helped.