How we help

We exist to support the mental, physical and social needs of all serving and retired members of the UK's fire family. Here's everything you need to know about how we could support you or your loved ones.

Individual support, tailored to you

Ensuring you have access to the right support, provided in the right way, and at the right time. This is the cornerstone on which our support philosophy is based. We know that everybody is different, that no two injuries are the same and that no two people may be affected in the same way by incidents they experience. So we treat every one of our beneficiaries as individuals, taking time to fully understand your mental, physical and social needs, whatever the primary reason for your reaching out for support. This simple philosophy underpins everything we do to support you. Read more about our approach to support here.

Call our Support Line on 0800 389 8820

How we could help you

The Fire Fighters Charity offers specialist lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives. We provide independent, personalised support to thousands of people each year, and they’re not all firefighters. We exist to support all fire and rescue service personnel, whatever their role in the service. We are also here for all those who have retired, as well as for spouses and dependants.

Support during the pandemic

We are still providing support to beneficiaries throughout the pandemic. Although our services are being provided differently, everything we are doing continues to be delivered with the professionalism and quality our beneficiaries expect from us. Our ethos has not changed: we provide tailored support in a way that best suits you when you need it. Our 0800 389 8820 Support Line is still taking calls, where you will speak with a practitioner who'll be able to offer advice and support. Or you can make an enquiry online and a member of the team will get back to you.

Browse our Coronavirus Support Hub

We're here for the whole fire family

If one of these applies to you or your loved one, you are eligible for our help*

• Fire services personnel (wholetime, retained, on-call, uniformed, control or support)
• Former fire personnel with five years’ service (or two if you were made redundant)
• Medically retired fire personnel (no qualifying length of service required)
• Works firefighters and former works firefighters with five years’ service
• Ministry of Defence firefighters and former MoD firefighters with five years’ service
• Those who manage or assist a Fire Services Youth Scheme
• Fire services chaplains or faith leaders
• Eligible dependants of any of the above
• Fire services volunteers
*(qualifying criteria may apply)

All it takes is the first step.

Health and wellbeing resources

Browse our library of self-help resources that covers a range of topics that may affect your health and wellbeing. There's articles, videos and information from our teams covering all matters of mental health, physical health and social wellbeing, so there's something for everyone.

View our Health and Wellbeing resources here