Every day, thousands of Control Room staff across the UK face unimaginable situations, become the voice of calm that so many people need in the worst of circumstances, and help organise rapid responses to emergencies that save countless lives.
This week, it’s all about celebrating each and every one of these unsung heroes as we mark International Control Room Week 2022 alongside fire and rescue services across the country.
As a Charity, we are there for the entire fire services community, not just firefighters, including all support staff and Control Room workers in the service right across the UK – as well as their spouses, partners and dependants.
Recognising the incredible work they do every day is hugely important to us – so, we want to say a huge thank you to all of them. Without their heroic efforts, the amazing work of the UK’s fire services simply wouldn’t be possible.
Below are some of the ways different services are marking the week, alongside a few photos of Control Room staff hard at work:
It's #ControlRoomWeek so we'd love you to join us in saying a BIG thank you to all our Control Room staff.
They are at the end of the phone when you need them and behind the scenes of every incident we attend.
Show them some love with a little thank you message or GIF. ? pic.twitter.com/5ihtmXs4GP
— Devon and Somerset Fire and Rescue Service (@DSFireUpdates) October 24, 2022
— Dorset&Wiltshire FRS (@DWFireRescue) October 24, 2022
Blue Watch are on duty for our first day – its lovely to see we are involved in International Control Room Week, with lots of posters and balloons brightening up the Control Room #controlroomweek #herosinheadsets pic.twitter.com/Z0CnMeCBKq
— Hampshire & Isle of Wight Fire Control (@hiwfrs_control) October 24, 2022
Every emergency we attend begins with a call to our control room. Crew manager Joanna is helping us mark the start of #InternationalControlRoomWeek by telling us everything she loves about being part of this vital fire and rescue team.
Remember, in an emergency just call 999. pic.twitter.com/WICNqLZfJ0
— Kent Fire and Rescue Service (@kentfirerescue) October 24, 2022
As it's International Control Room Week, we want to take a moment to thank our colleagues at Thames Valley Fire Control Service for all the life-saving work they do across the Thames Valley.#ControlRoomWeek #OneTeamForBerkshire pic.twitter.com/ZhSpeotIY3
— Royal Berkshire Fire and Rescue Service (@RBFRSofficial) October 24, 2022
This #InternationalControlRoomWeek we want to say THANK YOU to all emergency service control room staff, but ESPECIALLY to our teams at Joint Fire Control!???
— Surrey Fire & Rescue Service (@SurreyFRS) October 24, 2022
— West Sussex Fire & Rescue Service (@WestSussexFire) October 24, 2022
We are celebrating our amazing Heroes in Headsets this #InternationalControlRoomWeek?
This week we are putting the spotlight on the lifesaving work of our Control Room staff who are often the first port of call for people who urgently need our assistance.? pic.twitter.com/wrcSDGtlWK
— ClevelandFB (@ClevelandFB) October 24, 2022
? This week is International Control Room Week, ? and we would like to take this opportunity to say thank you ?❤️ to all of our control room operators, who are always at the other end of the phone ?#unsungheroes #internationalcontrolroomweek pic.twitter.com/wIGOovC2fb
— County Durham & Darlington Fire & Rescue Service (@CDDFRS) October 24, 2022
Happy International #ControlRoomWeek to our fantastic Fire Control Staff ? ?☎️
They are the beating heart of our service, at the end of the phone when you need them 24 hours a day, 7 days a week, 365 days a year.
— North Yorkshire Fire & Rescue Service (@NorthYorksFire) October 24, 2022
This week we celebrate International Control Room Week!
— Cumbria Fire and Rescue Service (@CumbriaFire) October 24, 2022
— Bedfordshire Fire Control (@Beds_FireCtrl) October 24, 2022
This week we are celebrating our amazing Control team and the work they do #InternationalControlRoomWeek
Last year, they took a staggering 29,000 calls. ☎️
— Essex Fire Service (@ECFRS) October 24, 2022
This week is International Control Room week celebrating the work of 999 emergency call handlers across the country. Preparations are in place within Leics Fire Control . Let's hope for a good week. #ControlRoomWeek pic.twitter.com/BmBOm9ZAUL
— Leicestershire Fire Control (@LFRSFireControl) October 23, 2022
Please join us in celebrating?? our amazing operators during #InternationalControlRoomWeek ?
These often unsung heroes are essential to the Service and do an outstanding job answering 999 calls, helping you in your time of need and mobilising our crews. ?? pic.twitter.com/DwIlpq356U
— Shropshire Fire and Rescue Service (@shropsfire) October 24, 2022
Celebrating our awesome Control staff here @shropsfire @SFRS_Control don't just take emergency calls, they do so much more, we'd be lost without them. #ThankYou each and every one of you #ControlRoomWeek 24/7/365 #UnsungHeroes https://t.co/G3exPlVNF1
— Jan Morris 〓〓 (@Soulgirl999) October 24, 2022
— North Wales Fire #DiogeluCymru #KeepWalesSafe (@NorthWalesFire) October 24, 2022
Last year, our Control Officers received around 109,000 calls. If you call us on 999 they’ll be your first point of contact for help and advice. On #InternationalControlRoomWeek we're celebrating the fantastic work and support of our #ControlRoomHeroes pic.twitter.com/LZYEcDWEC2
— London Fire Brigade (@LondonFire) October 24, 2022
A huge thank you to our headset heros who support @WestSussexFire @SurreyFRS and @EastSussexFRS @DanQuin3204 @Sab_CohenHatton, they will be the first you speak to if you need the Fire Service and ring 999 ? https://t.co/GibHj62yrA
— Dawn Whittaker (She/her) ? (@CFOESFRS) October 24, 2022
It’s #internationalcontrolroomweek good morning from @MerseyFire white watch who are welcoming staff into the control room to visit and learning about the role #herosinheadsets pic.twitter.com/gPk4YJbfNb
— Kath Harkin (@HarkinKath) October 24, 2022
— SFRS Control (@SFRS_Control) October 24, 2022
— Scott H (@SFRS_Scott_H) October 24, 2022
— Phil Garrigan (@PhilGarrigan) October 24, 2022
This week we say a huge thank you to all emergency call handlers, dispatchers & all the people who enable emergency service control rooms to help people in highly stressful and traumatic situations. A special shout out to all @NW_Fire_Control ?? Thank you for keeping us safe ? pic.twitter.com/P06EVTvzYK
— North West Fire Control (@NW_Fire_Control) October 24, 2022
— Mersey Fire (@MerseyFire) October 24, 2022
We caught up with our #HeroesInHeadsets in White Watch earlier to find out why they love working in Fire Control – 'the beating heart' of @MerseyFire #InternationalControlRoomWeek pic.twitter.com/cbTO3NB020
— Mersey Fire (@MerseyFire) October 24, 2022
— Katie Cornhill (@KatieCornhill) October 24, 2022
Please join us in celebrating?? our amazing operators during #InternationalControlRoomWeek
These often unsung heroes are essential to the Service and do an outstanding job answering 999 calls, helping you in your time of need and mobilising our crews. ??#herosinheadsets pic.twitter.com/RRDenvyxwu
— Wem Fire Station (@SFRS_Wem) October 24, 2022
— Carly Pointon (@carlyashby) October 24, 2022