Beneficiaries staying at our centres will now be able to self-refer for a session with one of our Welfare Caseworkers during their time with us.
“People come to us for all sorts of reasons, but often there’s more than one thing playing on their mind,” says Welfare Services Lead Carrie Pearce. “While they’re focusing on their physical or psychological injury, it can be helpful to discuss what is waiting for them back at home to find out if there’s anything we can do to take some of the pressure off.”
The process has already existed for beneficiaries requiring a one-to-one with our psychological therapists, and now it will be available for Welfare as well. At each of our three centres, beneficiaries can fill in a slip and give it to the Admin Team who pass it on to a Welfare Caseworker to make an appointment that fits in around daily activities.
“It’s entirely confidential and nothing to be embarrassed of,” says Carrie. “Quite often with a mental or physical health condition there are associated issues going on at home, so we can unpick them together and find a solution that works for you. It might be that you need equipment to help manage an injury or your house needs adapting, or that you’d like support accessing Welfare Benefits. Anything that is affecting your wellbeing at home, come and have a conversation with us and we’ll see what we can do about it.”
If you’d like Welfare support from the Charity – whether you’re visiting us at a centre or not – get in touch with us and see if we can help. Call us on 0800 389 8820 or make an enquiry online.