Wifi

Free wifi is available across Harcombe House and our bungalow park. Wifi use is dependent on your agreement and adherence to our usage policy. You may also need to ‘accept cookies’ when first accessing the internet. View our privacy policy here.

To log in, select ‘TFFC Guest’ from the list of available wifi networks and use the password as follows:
Password: TFFC1943

Housekeeping

Our Housekeeping team is on hand to help you with anything that could make your stay more enjoyable. Should you need any extra bedding speak to Reception and they’ll pass the message on to our Housekeeping team to ensure that it’s arranged. Please don’t use your room towels for swimming or in the gym area. All rooms are deep cleaned between occupancies.

Visitors

At this time we are unable to permit visitors to join you for any part of your stay.

Heating

Rooms in the main house are operated by a central heating system and come on at regular times throughout the day and night. All radiators in the main house are controlled by independent thermostats. Our bungalows, meanwhile, are gas heated, with radiators controlled by a thermostat in the hallway. Boilers are set to constant to ensure efficient running of the heating and hot water. Please refrain from changing the settings on your boiler, as these are set for optimal operational efficiency. Should you require additional heating, please see a member of the Housekeeping team or enquire at Reception.

Parking

Bungalow guests have a numbered space on the hill behind the bungalow park, and guests staying in the main house should park in the car park or at the front of Harcombe House. Disabled spaces are available at the front of Harcombe House. Please note, users of our car parks do so at their own risk, and the Charity cannot accept liability for any accidents, loss or damage to vehicles. All vehicle details must be passed to our admin team at Reception for security purposes.

Noise

We pride ourselves on being able to provide a peaceful, relaxing environment for people visiting us. Please respect this wish for serenity by keeping noise to a minimum at all times.

Damages and breakages

If during your stay you notice damage to property or you or your guests accidentally break something, please report it to Reception at the time. If you witness anyone deliberately damaging something, please inform Reception.

Keys

Your key card will allow you to access the areas you need to during your stay. Please keep this safe. If your key card is lost, inform Reception immediately.

Lost property

Please make all enquiries regarding lost property to Reception. Please also note that we may have to charge for postage if we find the item after you return home.

Security

We kindly ask all our guests to ensure windows and doors are locked when leaving your accommodation. The Charity cannot accept liability for items lost or damaged while on site.

Rubbish and recycling

Guests staying in the bungalows should use the general waste bins located in the bottom left corner of the bungalow park and recycling bins in the opposite corner. We respectfully ask all guests to rinse food waste from their recyling before placing it in the bins. Please also ensure the lid is closed, and do not leave rubbish outside your building overnight as the local wildlife has a healthy appetite! Please speak to a member of the team if you require a clinical waste bin.

Our pipes

Harcombe is connected to a private sewage system, so please don’t put anything down the toilets or sinks that doesn’t belong there as blockages can cause costly damage to our processing plant.

Departure

We would be grateful if you could please vacate your accommodation by the time agreed with you, leaving your key card and/or bungalow key with Reception and settling your account. We ask that you leave your room or bungalow in a tidy state and you dispose of all rubbish. You will have access to your accommodation until you depart, should you wish to safely shower or change after finishing activities.

In order to help us prevent the spread of infection, we ask that you strip your bed sheets at the end of your stay and put these in the bathroom, along with any of our towels. Your help in this matter is very much appreciated, especially by our Housekeeping team, who you will be helping to keep safe in doing so.