24-hour contact numbers

Reception (for calls between 8am and 6.30pm): 01626 853 639
Security (for calls between 6.30pm and 8am): 07970 462 409.

Accidents and Medical Emergencies

In the event of a health emergency, ring 999 and please then contact Reception or Security so we can direct the paramedics to your accommodation.

You will need to give the address of the centre, which is as follows:

The Fire Fighters Charity
Harcombe House
TQ13 0DG
Tel: 01626 853 639 (Reception)

We have first aiders on site, but if you require a doctor out of hours, you can find their contact details here. Please advise Reception / Security if a call-out visit is to take place, so we can direct them to your accommodation. All accidents (or near misses) that occur on site should be reported to Reception.

Fire evacuation

In the event of a fire please evacuate your accommodation without stopping to remove personal belongings. In the main house your fire assembly point is shown on the back of your bedroom door.

If you discover a fire in the bungalow park, please dial 999 and then inform Reception or Security. For bungalow guests, your assembly point is the car parking area.

Guests staying in the main house should sound the alarm by using one of the breakpoints located throughout the building. Please familiarise yourself with your room’s fire plan evacuation scheme.

Weekly fire alarm test

We test the alarms every Friday at 2pm. These should sound for no longer than one minute. If the alarm sounds for longer, please follow evacuation procedures.