Accidents and Medical Emergencies
If you are unwell at any point during your stay, please see the Nurse on duty. Centre guests should use the Nurse call point in your room in an emergency, so they can come to you quickly.
In the event of a health emergency, please contact Reception or Security who will locate the nearest first aider, or call 999 as appropriate.
If calling for an ambulance, you will need to give the name address of the centre, which is as follows:
The Fire Fighters Charity
Telephone: 01768 890009 (Reception)
We have first aiders on site, but if you require a doctor out of hours, you can find their contact details here. Please advise Reception / Security if a call-out visit is to take place, so we can direct them to your accommodation. All accidents (or near misses) that occur on site should be reported to Reception.
In the event of a fire please evacuate your accommodation without stopping to remove personal belongings. Do not use the lift or re-enter the building until you have been given permission. Your fire assembly point is shown on the back of your bedroom door.
If you discover a fire in the bungalow park, please dial 999 and then inform Reception or Security. For bungalow / house guests, your assembly point is the car parking area.
Guests staying in the main centre should sound the alarm by using one of the breakpoints located throughout the building. Please familiarise yourself with your room’s fire plan evacuation scheme.
Weekly fire alarm test
The weekly fire alarm test takes place at 1pm each Monday. These should sound for no longer than 20 seconds. If the alarm sounds for longer, please follow evacuation procedures, full details of which can be found in your accommodation.