Our phone line is open from 9am to 5pm from Monday to Friday, where you can speak to a member of our team. Call us on 0800 3898820.

How we help

We offer a blended service of digital and face-to-face support, aiming to promote the mental, physical and social wellbeing of the UK’s fire services community. You can find out more about how we help here.

If you are in crisis

If your life is at risk right now, you feel like you might attempt suicide, or you may have seriously harmed yourself, you need urgent medical help. Please call 999 for an ambulance, go straight to A&E (if it’s safe to do so) or call your local crisis team. Mental health emergencies are serious. You are not wasting anyone’s time. So if you’re in crisis or you’re worried about someone who is, here is some useful information for what to do.

Find more about getting help in a crisis here.

Other sources of support when we are not available

The Samaritans
Available round the clock, every single day of the year, for anyone who is struggling to cope. You can call Samaritans for free from any phone on 116 123, email them at jo@samaritans.org or visit their website to find details of your nearest branch.

Text Bluelight to 85258 for 24/7 support from Shout, a dedicated text service for members of the Emergency Service community. You can find more information via their website.

Refuge for Women and Children against domestic violence
Run in partnership with Women’s Aid and Refuge, there is a free 24-hour national domestic violence helpline for those facing violence or abuse. Support can be accessed by calling 0808 2000 247 or visiting their website.