If you are in a crisis situation, you feel suicidal or have harmed yourself in any way, please take one of the following steps:
- Call 999 for an ambulance
- Go straight to your nearest Accident and Emergency department (if it’s safe to do so)
- Or call your local crisis team, if you have their number.
Mental health emergencies are serious. You are not wasting anyone’s time.
If you don’t want to call 999
If you feel able to keep yourself safe for a while but you still need urgent help, you could:
- Call NHS 111 for emergency medical advice
- Or contact your GP surgery and ask for an emergency appointment. Many medical centres are offering these remotely due to the pandemic.
If you need to talk right now
There are people out there who are ready to listen to you, 24 hours a day, seven days a week.
- Call Samaritans for free on 116 123 or email email@example.com for a reply within 24 hours
- Text “Shout” to 85258 to contact the Shout Crisis Text Line
You don’t have to be suicidal for these numbers. They’re just available for you to talk to someone.
If you’re worried about someone else
There may be times when you need to seek urgent help for someone else in a crisis, who may have harmed themselves and needs medical attention, has expressed suicidal thoughts that you feel they may act on, or are putting themselves or someone else at immediate risk of serious harm.
If they are not safe by themselves, call 999 and stay with them until an ambulance arrives, if you can. If you can’t be with them in person, try to keep them on the phone or encourage them to call the Samaritans until an ambulance arrives.
If they’re not in immediate threat, you can get quick medical advice by calling NHS 111 or you could try to make an emergency appointment with their GP. You could encourage them to call the Samaritans or text the Shout Crisis Text Line. You may also feel you need to remove things that could be of harm to them, particularly if they’ve expressed specific details for things they might use. You can find more information on supporting someone who feels suicidal on Mind’s website.
If you or someone else is in danger from them, dial 999 and ask for police help. You may feel worried about getting someone in trouble, but it’s important to put your safety first.
If you’re looking for refuge from domestic violence, Women’s Aid and Refuge run a free 24-hour national domestic violence helpline for those facing violence or abuse. Support can be accessed by calling 0808 2000 247 or visiting their website.
If you’re worried about COVID-19
If you’re worried about going to A&E because you’re self isolating or shielding, please call 999 and ask for an ambulance to come to you. The NHS wants to help you get the right help in an emergency, which may mean going to hospital. You can find more information about seeking urgent help for mental health issues from the NHS on their website.
If you’d like support from The Fire Fighters Charity
If you or someone you care about could benefit from non-crisis support of The Fire Fighters Charity, get in touch with us. Our Support Line is open from 9am to 5pm, from Monday to Friday, so call us on 0800 389 8820 or make an enquiry online.
If you’d like to talk to another organisation
Launched by the Royal Foundation, Our Frontline offers round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health.
Sapper Support is a registered charity that provides mental health support to military veterans and emergency services staff a 24-hour helpline. Call 0800 040 7873 or 0800 040 7783, text 07860 018 733 or visit their website.
Mental health charity, Mind, has a large library of resources for ways to help yourself in a crisis.