Your social wellbeing

From providing a listening ear to signposting to local services, our wonderful Welfare Services team is still working to help beneficiaries find their way through these uncertain times. And they could help you too. Because whatever is going on at home, you're not alone.

Support that is as individual as you are

John Lennon said life is what happens to you when you are busy making other plans. If there’s anyone who knows a thing or two about the unpredictability of life, it’s The Fire Fighters Charity’s Welfare Services team. Our caseworkers bring care out to the community, working on a case-by-case basis to ensure every beneficiary receives the best support for their specific needs.

What can we help you with?

Your overall health and wellbeing can be defined as much by the social circumstances in which you find yourself as by your physical or mental health. We’re here to support you as you navigate your way through whatever is going on with your life. We deal with the unseen, invisible problems, that may sound small but have a huge impact on your social wellbeing.

What we can offer

Ensuring you get the right support, delivered to you in the right way and at the right time. This is the corner stone on which our support philosophy is based. We know that everybody is different and that everyone reacts differently to the things thrown up by life.

Therefore we'll work with you to find a solution that works for you. This may include signposting to statutory entitlements you didn't know you were eligible for, providing specialist information and advice or giving financial assistance in an emergency. We may be able to help with the purchase of specialist equipment for you or members of your family, or ensure that your home provides the best possible standard of living for you. Or we may signpost you to local groups who you may find beneficial, or recommend different wellbeing resources. Whatever it is, our teams will work with you to find the best fit for you.

Alistair's story

The journey to homelessness was not a sudden one for Scottish firefighter Alistair McNab. It crept up on him slowly, unexpectedly, following years spent battling depression and the painful worsening of arthritis in his neck and hips. After being forced to move into a shed, Alistair contacted our Welfare Services Team, who provided advice on housing entitlements as well as giving him vouchers to furnish a new flat.

Read other beneficiaries' stories of the support they've received from our Welfare Services Team here.

Social wellbeing resources

Browse our library of self-help articles or recommended health and wellbeing apps. You may also like to read more about our retired community and the support we can offer to families.

Our retired community

Just because you’ve finished your time in the fire service, doesn’t mean our support available to you has finished. If you completed five years or more in the fire service (or two if you were made redundant) or you had to retire on medical grounds, you’re a beneficiary for life. That means we can support you and your dependants for life. Read some of the ways we can support you to enjoy a happy, healthy retirement.

Find out more about our retired community here