Ensuring you get the right support, delivered to you in the right way and at the right time. This is the corner stone on which our support philosophy is based.

We do all we can to support every member of the UK’s fire family. By providing easy access to proactive health and wellbeing information and lifestyle advice, specific to the fire community, we want to help our community to live well throughout their lives. But, when something goes wrong and a need arises, we are always there too.

From our innovative, centre-based residential programmes, to a whole of host of digital solutions, we do all we can to give our beneficiaries the physical and psychological support they need, wherever they are in the UK. Furthermore, our Welfare Services and community-based teams, provide support to individuals and families at home and in their local communities, helping them through life’s tough times.

We know that everybody is different, that no two injuries are the same and that no two people may be affected in the same way by incidents they experience. So we treat every one of our beneficiaries as individuals, taking time to fully understand your health and wellbeing needs, whatever the primary reason for your reaching out for support.

By gaining this full picture, we can personalise and create a package of support that can help you in the short, medium and long term. Whether you are injured, recovering from an illness, feeling stressed or anxious, our approach is always the same; understand, personalise, deliver.

This personalised support can involve one or more possible pathways, delivered in a number of different ways – over the phone, online using digital technology, out in your local community or at one of our centres: Harcombe House in Devon, Jubilee House in the Lake District or Marine Court in West Sussex.

In the long term we also want you to sustain the quality of life you want, so we’ll help you to learn and adopt the tools and techniques you need to support yourself into the future.

The aim, however, is always the same; to help you move forward positively in your life.

The first step on this journey is the same for everyone; call us on 0800 3898820 or enquire about support online.

Get support 

Mental health

Everything you need to know about our mental health support.

Physical health

Everything you need to know about our physical health support.