‘Outstanding’ service
Our Nursing Service holds an ‘outstanding’ rating with the Care Quality Commission, the independent regulator of health and social care. During the last inspection, specific praise was made of the nursing team with the inspector commenting on the ‘full commitment’ of ‘kind, considerate and empathetic’ staff in providing a ‘person-centred service’.
“People who stayed here received extremely high-quality, personalised support from an exceptionally well-led service,” the inspector wrote in her report. “People said the service was ‘life changing’ and ‘amazing’ in successfully helping them to learn skills to manage their conditions, as well as enjoying a very fulfilling and sociable short break. The service was exceptional at helping people achieve positive outcomes and building confidence and independence.”