Our centres

Here's everything you need to know about what to expect from a residential stay at one of our centres, including the precautions being taken to keep everyone on our sites safe during the COVID-19 pandemic.

Residential stays at our centres

Finding the solution that works best for you. This is the philosophy that underpins everything we do. From the moment you start your conversations with us, we'll work with you to decide the best approach to help you move forwards positively with your life. For some people, this may include an invitation to one of our centres, either to take part in a programme of activities or just to enjoy some rest and relaxation. While our centres have been temporarily closed during lockdown, we're delighted to be once more opening our doors to beneficiaries from 20 September. If you'd like help from the Charity, contact us today.

Call our Support Line on 0800 389 8820

Our three centres

We have three residential centres around the country, where we invite beneficiaries to join us to focus on their health and wellbeing. Beneficiaries with psychological health referrals or long-term or chronic physical health issues will be invited to visit Harcombe House in Devon. While beneficiaries who have a predominantly physical health need will be invited to either Marine Court in West Sussex or Jubilee House in Cumbria, which also houses our dedicated Nursing team.

NHS Test and Trace

Please note, we are collecting details and maintaining records of all those who visit our premises to support NHS Test and Trace. The Fire Fighters Charity processes personal data in accordance with its Data Protection Policy. For full details of how the Charity processes your data, please see our Privacy Policy or call us to request a copy on 01256 366 566.

COVID-19 precautions

The Fire Fighters Charity has conducted suitable and sufficient COVID-19 risk assessments for all activities. The results and controls put in place ensure we meet and are compliant with current Government guidance. Our risk assessment and COVID-19 policy will be reviewed in line with new guidance, as and when it is released, and we will continue to inform and train our employees as the guidance evolves.

Our risk assessment and policy set out our aim to reduce the risk to our employees, volunteers, beneficiaries and visitors by the introduction of control measures to mitigate the risk and ensure everyone’s health, safety and wellbeing.

If you have any questions or concerns regarding our assessments, please contact our Customer Care team on 01256 366 566 or by completing an online enquiry.