We're delighted to be welcoming you to Jubilee House. Our centre in Cumbria is surrounded by some stunning scenery in the foothills of the Lake District and, as it was purpose-built for us, should hopefully have all you need for a beneficial stay with us.
Your stay with us
To help you get the most from your time with us, this page contains everything you need to know about your accommodation, the house and the grounds. There's also a reminder of COVID-19 precautions, information on the local area and some useful contacts for you.
We’ve tried to cover everything you'll need on these pages, but if you have any further questions about Jubilee House or The Fire Fighters Charity, please do ask a member of our team. You can phone Reception on 01768 890009 between 8am and 8pm.
The safety of our beneficiaries, employees and visitors is of the utmost importance to us, therefore we ask you to adhere to all safety regulations during your stay with us. A member of our team will take your temperature upon arrival and, if you're joining us for an activity-based programme, every morning of your stay. Please keep to a social distance of at least two-metres while moving around the centre. We ask that masks or face coverings should be worn at all times where social distancing is not possible, with the exception of gym sessions, pool time, while eating or in your accommodation.
Our practitioners will be wearing different forms of personal protective equipment, depending on the session they are holding with you and if they need to work in close proximity to you. There’s no need to be alarmed by these, it’s just to keep you and them safe. There are hand sanitising stations around the centre for you to use regularly.
What to do if you become unwell at any point
Throughout the duration of your stay, if you feel unwell at any point, please inform a member of our team as soon as possible. If you have any of the symptoms of coronavirus (a high temperature, new, persistent, continuous cough, or a loss or change to your taste or smell) you will be asked to return to your room immediately and one of our clinicians will be in touch over the phone.
Ways to support us
The Fire Fighters Charity as you are experiencing it today is the result of almost eight decades of generosity. From our roots in World War Two, when a single donation of £24 was made to support families of London firefighters killed during the Blitz, to the tireless efforts of the fire service community today, our doors are only kept open by this generosity.
The vast majority of money needed to operate our services comes from people like you who donate to us, remember us in their wills, run marathons and climb mountains, shop with us, recycle clothes, or play our lottery. For an organisation like ours, which receives no regular government funding, our supporters are our lifeblood.
In short, we are only here today because someone just like you wanted to support us. So, if you’d like to join this group of wonderful people and donate to the Charity or fundraise for us, here are a few ideas for how you could start.
We recognise that not everyone can make a monetary contribution to the Charity, but donating your story can be just as valuable. By sharing your experience of the support you’ve received you will help us reach even more people who may be in need. Your story may resonate with someone who is experiencing similar issues but not thought to contact the Charity, or it may inspire someone to donate to us to help us keep doing what we do. We know it can be daunting to open up to someone about the events that led to you seeking support from the Charity, but rest assured we will speak to you without judgement, encouraging you to open up as much or as little as you feel comfortable.
Donate your story here
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