There are times in all of our lives when we experience unforeseen circumstances or emergencies – some of which can have a significant impact on us and leave us wondering who or where we can turn for advice and support.

That’s where the Charity’s Welfare caseworkers come in.

They know that life can often be unpredictable, with many a curveball thrown in there from time to time. They are here to support the whole fire services community and their families during difficult times – taking time to listen and understand your problems.

Supporting families:

We all recognise the importance of families and our human need to nurture and create strong bonds that provide us with a sense of meaning and belonging. Our families provide us with unconditional love and support, helping us all to weather life’s changes and challenges.

Sometimes, however, and due to no fault of our own, things don’t always go according to plan and it’s at times like these when we all need a helping hand. Our Welfare caseworkers are here to help, they understand that no two families’ circumstances are the same and work with each to find the right support to meet individual need.

Family life can often be very busy and they work with you in a variety of ways to suit your needs, offering support by telephone, digital face-to-face appointments or by visiting at home at a time that suits you best.

How we have been helping:

Our Welfare team has worked with families from across the fire services community for years, in a variety of ways. Here are some examples of the ways they have helped:

  • Providing financial support with travel and accommodation costs for parents whose child required extensive medical treatment in a specialist hospital outside of their locality. Helping with these costs allowed them to be with their child at a time when he needed their support most.
  • Providing supermarket vouchers to a family to help with buying food and essential household items, while they were waiting for welfare benefit support.
  • Providing temporary housing support to a family whose house had been flooded, while helping to purchase basic clothing and other essential items.
  • Purchase of disability related equipment – including a specialist trike, wheelchair, or mobility scooter.
  • Bereavement support – including immediate hardship support, help with claiming welfare benefits, telephone support, referral to local bereavement support and recuperation at one of the Charity’s centres to give some much needed time away.

If you feel you would benefit from some support from the Charity’s Welfare Team, call our support line on 0800 389 8820 and a member of our assessment practitioner team will put you in touch.

More Stories