Everyone coming to us for physical health support is offered a digital consultation during the early stages of your conversations with us. This confidential video platform is a bit like a medical version of Skype, and allows our clinicians to recreate the face-to-face experience of our centres to remotely assess your condition.

After you’ve made initial contact with our Support Line (either by calling 0800 389 8820 or making an enquiry online) you’ll have a chat with one of our Assessment Practitioners to figure out exactly what is the best option for you. If that’s physical health, they’ll refer you to the team who will organise for your initial assessment over video.

Once given details of your appointment, you’ll also be given access to test your connection, just to make sure you’re comfortable with the set up to try and alleviate any concerns you might have ahead of your meeting. Then on the day, you and our physiotherapist will both log on so you can have a chat.

Using this video platform allows beneficiaries to begin their personalised programme within a matter of days, if not hours, of first contacting us. This may prevent the need for you having to take time off to visit us altogether, as we can bring our services into the comfort of your own home.

Our teams can assess whatever is bothering you, create a personalised programme for you using our Salaso software (which we can remotely input to) and maintain the conversation to monitor how well things are working for you. All without you having to take any time off to visit us.

And don’t worry if you aren’t the most tech-savvy and don’t have the means to do a video call, we can still talk you through all the same questions to find an approach that works best for you.

If a residential stay is still required, then we’ll work with you to ensure that you’re in the best possible position to make the most of your time with us, because we’ll already have had all those conversations with you. And we can use it after your stay to check in with your progress, adapting things to suit as needed.