Fire Friends is a telephone befriending service providing social support and connection to our retired beneficiaries through a regular telephone call.

These calls aren’t to offer advice or counselling, they’re simply providing the opportunity to make a connection and form a lasting bond, all while having a relaxed chat.

Loneliness and isolation can have a negative impact on all aspects of life, so Fire Friends offers support and friendship to help alleviate these feelings. Receiving a regular phone call can bring comfort and friendship at a time of life when it’s really needed and can make a huge difference to someone’s life.

Our Communities Development Lead, Clare Hannaford, says: “As a befriender, I’ve heard stories about people’s childhoods, meeting spouses, careers, and many other life experiences.

“I’ve learnt so many things; how to bake bread so that you get a good crust on it (always essential!), what it’s like to live in a different country, what it was like to live during the Second World War and often their deep connection with the UK’s fire and rescue service and what it’s meant to them during their lives.

“I’ve had the privilege to talk to extraordinary people about their lives, often chatting about the smaller aspects, but occasionally hearing more profound or unexpected things.

“We think this service is incredibly valuable and really can help to alleviate feelings of loneliness. But as someone who is a befriender, I can tell you that it can be a wonderful experience for you too.”

Would you like to receive a call?

If you’re interested in receiving regular calls as part of our befriending provision, you can fill in the form below, email Clare Hannaford on or call our Customer Care team on 01256 366 566.

Befriending Support

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